My device advisor was Will Hart he did an outstanding job. He told us what was wrong on the vehicle and if we needed anything. He was also very nice and kept checking on me. I will strongly recommend going back here and asking for Will to be the advisor. Also they have some awesome coffee and popcorn.
Boyd Chevrolet is the place to buy your vehicle . If you don’t leave with it you want going to buy it anyway. The staff at Boyd’s are there to help you actually they go out of their way have purchased twenty vehicles since Boyd came to emporia va. I wouldn’t go anywhere else Jerry ALLEN
I am the owner of Regional Land Surveyors, Inc and the vehicle. Our truck was towed to your shop to have the transmission looked at. 3 weeks earlier the vehicle had its 100K mile service which included a transmission service. This was performed by another dealer and supposedly everything checked out great but when we asked to have the truck towed to them they refused to look at the truck because they were not a full-service dealership. Whatever that means. I am told by my secretary that your service technician determined the transmission needed to be replaced based on a hunch because the transmission fluid smelled burnt. No physical inspecting or servicing was performed based on the service report we received after work was completed. Your service advisor allowed my secretary to approve the replacement of the transmission and did not ask to speak with an owner or person responsible for making such decisions. I am very disappointed that a $4,000.00 transmission replacement was recommended and performed based on a smell. I am equally disappointed that an offer was not made to rebuild the transmission, which I have confirmed from other dealerships would have been at most, half the cost. I have made a complaint to GM related to this situation as well as the refusal of the previous dealer to look at the truck since they had serviced it recently. In short, I hope my company will not end up in a situation where we have to have one of our vehicles serviced at your dealership ever again.