Our Reviews

Prompt and helpful.

Well Done.

Always friendly and courteous.

Another job well done and with no fanfare,

It was all good!!

Nice friendly atmosphere. Did not wait long at all.

The sales person Justin was excellent. The entire process was easy and fast! 3rd car we have bought from Boyd in Emporia.

Very prompt service and friendly staff. .

Staff was Kind and Patient. Coffee was great.

Everything went great!!

Paul, tim and nick found the car that my wife was looking for and made it happen quickly and efficiently

CARRIED MY TRUCK IN FOR AN OIL SENSOR REPLACEMENT ORIGINALLY QUOTED $566 +OR- HAD TO DO DIAGNOSES I DIDN'T NEED FOR $178.00 THEN TOLD IT WOULD BE $808.00. I CAN NOT AFFORD THAT.

Received excellent service and it was expedient

Very easy to drop off and comfy waiting room

The folks at Boyd are great to work with. Wonderful customer service, efficient and accommodating. Jenny is friendly and professional. I feel like she values the customer's time and keeps the front end of the service dept moving!

Solved problems and corrected them.

that wonderful handsome technician took good care of my truck

Fantastic

Excellent

Great

Nice folks with prompt service.

I've had good experiences with Boyd Chevrolet Service Dept and this was another one. Work completed on time and pleasant people to work with

Wonderful from start to finish.

Very professional and kind.

I had a recall on my Chevy Silverado 1500 for a ground strap. While it didn't seem like a major issue, I wanted it taken care of since it was a recall. I had already visited Terry Labonte Chevrolet in Greensboro, where they confirmed the part was needed but didn't have it in stock. So I decided to go to the Emporia dealership instead. I called ahead and spoke with a woman who said she needed to verify everything. She went ahead and scheduled an appointment, and I received a text confirmation with the date and time. When I arrived, the service advisor asked if I had confirmed the part was in stock — and sure enough, it wasn't. At that point, my wife and I had already driven 20 miles to drop off my vehicle since I had to work the next day. That meant two vehicles making the round trip — 80 miles total between the two of us. And gas isn't cheap. Despite the inconvenience, no one offered so much as an apology, let alone any compensation for the wasted time and fuel. If the part wasn't available, that's understandable — but don't schedule an appointment and have me drive out there for nothing. To make matters worse, I had to come back on another day, adding yet another 40-mile round trip. I chose Emporia because I'm not comfortable with the Chevy dealership here in Roanoke Rapids, and I didn't want to drive all the way to Rocky Mount. I thought Emporia would be the better option, but unfortunately, the experience proved otherwise.

Great work

Delano W was great! Gave an abundance of expertise and was able to get us taken care of expeditiously which I am super grateful for! Would highly recommend, 5 star service across the board from him and his service team down in Emporia. Have not experienced such great hospitality at other locations like I have at this one!

Less than 24 hours after in the shop truck was throwing same codes

Very professional work

As always, i was treated with professionalism and courtesy. Truely a pleasurable experience!