Our Reviews

that wonderful handsome technician took good care of my truck

Fantastic

The folks at Boyd are great to work with. Wonderful customer service, efficient and accommodating. Jenny is friendly and professional. I feel like she values the customer's time and keeps the front end of the service dept moving!

Very professional work

Very good

Friendly atmosphere and quality work! Had an alignment done, vehicle drives much better!!

Mr. Prince was a doll, he answered all my questions d helped with the technical part of things that had to be done.

Great service experience

Everyone was very helpful and it didn't take long to get everything ready for me to drive my car off the lot. especially Wade Prince, who was very patient with me while showing me all the new gadgets.

Found the cause of the problem and solved it.

Service personnel were very nice, and explained everything very clearly.

The representative checking me in for my appointment was courteous and professional. The service was completed within the hour. Additional service recommendations were discussed with me prior to the work being done. /bwe

Professionalism, knowledge and nice

Great service and communication with service department

Always well done and informative.

Wonderful from start to finish.

Always friendly and courteous.

Delano W was great! Gave an abundance of expertise and was able to get us taken care of expeditiously which I am super grateful for! Would highly recommend, 5 star service across the board from him and his service team down in Emporia. Have not experienced such great hospitality at other locations like I have at this one!

Paul, tim and nick found the car that my wife was looking for and made it happen quickly and efficiently

As always, i was treated with professionalism and courtesy. Truely a pleasurable experience!

NEEDED AN OIL CHANGE GOT AN OIL CHANGE NO PROBLEMS

Puckuped up and returned in timely manner.

Never had a bad experience there. The people are always so pleasant

3

Jenny is the best and does an excellent job communicating!

I was able to wait in the clean and brightly lit waiting room while my vehicle was being serviced, which took less than 30 minutes. /bwe

The front customers service were polite and friendly. The driver that took me to work was polite and friendly as well.

Great service!

Everyone was on time and kept me informed. I was updated regarding service that would be due in a month or so.

Great oil change service

Well Done.

Excellent

Another job well done and with no fanfare,

Got my oil changed,

Great service

Friendly and prompt solution to my problem. Thanks y'all!

Very prompt service and friendly staff. .

Staff was Kind and Patient. Coffee was great.

Nice friendly atmosphere. Did not wait long at all.

Solved problems and corrected them.

The sales person Justin was excellent. The entire process was easy and fast! 3rd car we have bought from Boyd in Emporia.

I've had good experiences with Boyd Chevrolet Service Dept and this was another one. Work completed on time and pleasant people to work with

Once the problem was identified I was called and advised what the problem was and that the part was ordered. I was kept informed of the progress up until completion of the repair. Tim had a nice vehicle delivered to me on Thursday to drive until the repair was completed.

Great place to take your vehicle for service or warranty work . Also a great place to purchase a new or used vehicle .

Got me in and out quickly with little hassle

Service experience was excellent.

.

Friendly staff.... Very professional!

Received excellent service and it was expedient

It was all good!!

Everything went great!!

Prompt and helpful.

Nice folks with prompt service.

Great work

Justin and Kelly really were so helpful, friendly, and professional. Extremely thankful for all their work to get us the truck we wanted and could afford!! #TrustinJustin truly fits!

Timely and informative.

My visit to the dealership was very good. I told Wade what I was looking for and he gave me a few options to choose from. He explained the features on each vehicle and we went over the cost. I had a hard time making a final decision but finally got a 27 equinox off the showroom floor. Wade went over all the gadgets, set up onstar, and even hooked up my iPhone for me. It was a very good buying experience and I am pleased with the service I received. I feel I got a very fair offer for my trade in and left as a very happy customer.

CARRIED MY TRUCK IN FOR AN OIL SENSOR REPLACEMENT ORIGINALLY QUOTED $566 +OR- HAD TO DO DIAGNOSES I DIDN'T NEED FOR $178.00 THEN TOLD IT WOULD BE $808.00. I CAN NOT AFFORD THAT.

I had a recall on my Chevy Silverado 1500 for a ground strap. While it didn't seem like a major issue, I wanted it taken care of since it was a recall. I had already visited Terry Labonte Chevrolet in Greensboro, where they confirmed the part was needed but didn't have it in stock. So I decided to go to the Emporia dealership instead. I called ahead and spoke with a woman who said she needed to verify everything. She went ahead and scheduled an appointment, and I received a text confirmation with the date and time. When I arrived, the service advisor asked if I had confirmed the part was in stock — and sure enough, it wasn't. At that point, my wife and I had already driven 20 miles to drop off my vehicle since I had to work the next day. That meant two vehicles making the round trip — 80 miles total between the two of us. And gas isn't cheap. Despite the inconvenience, no one offered so much as an apology, let alone any compensation for the wasted time and fuel. If the part wasn't available, that's understandable — but don't schedule an appointment and have me drive out there for nothing. To make matters worse, I had to come back on another day, adding yet another 40-mile round trip. I chose Emporia because I'm not comfortable with the Chevy dealership here in Roanoke Rapids, and I didn't want to drive all the way to Rocky Mount. I thought Emporia would be the better option, but unfortunately, the experience proved otherwise.

Less than 24 hours after in the shop truck was throwing same codes

The mechanic did not complete the diagnosis I requested. I explained that my transmission was acting strangely, but they claimed the issue was with my spark plug and wires. Furthermore, the transmission passed the inspection, as expected, since there were no warning lights indicating any failures. Unfortunately, they did not listen to my concerns as the customer.

Great friendly and helpful staff

Relaxed, friendly experience with no pressure to buy.

good service and good value

Very easy to drop off and comfy waiting room

Nice work

Very professional and kind.

Great

Confident in customer care: Jenny was very helpful and in a timely manner my inspection was completed. Thank you!

Did what I asked at the price quoted!no surprises.

Very good service.Thank you